Technical Assistant

• Responsibilities: In this exciting new role, you will support the Technical Development Team with a range of tasks to enhance internal processes and client deliverables, including bug testing, utilising Excel, low-code, AI and QA tools, developing guidance documents, as well as encouraging technical innovation across the company
• Salary: £34,000 to £37,000 per annum, depending on your previous experience
• Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more
• Role Type: Full-time, permanent role
• Start Date: We are currently recruiting for start dates throughout 2025, including August and September, and you will be asked to state your availability on your application form
• Application Deadlines: Whilst there are no set application deadlines, we strongly recommend applying as early as possible. The role will close when a suitable candidate is found
• Location: This role is available in our London office

In 2021, Costello Medical launched its own in-house Technical Development (TechDev) team. Since then, our talented team has created and developed innovative products and services that enrich our internal workforce and deliver exceptional value to our external clients. Blending the power of software development, automation, and research, the TechDev team spearheads technological innovation, streamlines client project outcomes, and enhances internal efficiencies across the company.

As the team continues to grow in size and capability, we are seeking a motivated and ambitious Technical Assistant to support with a range of technical and administrative tasks that improve our internal processes and client deliverables, including bug testing, utilising a variety of software tools, producing guidance documents for a variety of audiences, as well as encouraging further innovation and idea generation across the entire workforce.

We recognise that many aspects of this role can be supported by AI tools, making it well-suited to individuals with an interest in these technologies and who can leverage them proficiently. You will have the opportunity to work with Copilot Studio, Power Apps, and other emerging AI-driven solutions, extending beyond traditional low-code solutions like Budibase or VBA to drive our work forward.

Key responsibilities will include:

• Utilising Excel, specifically Power Query and macros, to create compelling data visualisations for internal and external projects
• Developing small internal applications using low-code/no-code software, with a focus on AI-enhanced tools for automation and development
• Leveraging AI technology to create macros, automate processes, and optimise spreadsheets across various projects
• Researching and evaluating new software, including AI-driven solutions, to address evolving business needs
• Acting as a contact point for troubleshooting and resolving software-related issues for colleagues

At Costello Medical, our technology-driven solutions leverage industry-standard tools. On the back end, we primarily utilise Node.js and Go for performance-critical services, while Python is employed for AI and machine learning solutions. Our front-end is powered by Angular, which enables the creation of dynamic and responsive user interfaces. Our infrastructure, orchestrated with Kubernetes and Docker, ensures scalability across AWS and DigitalOcean cloud platforms. We also build macros and internal tools using Budibase, a low-code platform, to support our scientific teams.

While prior experience with these technologies is a plus, joining our TechDev team means you'll have access to comprehensive training and support. We're committed to equipping you with the knowledge and skills needed to excel within this role.

Hybrid Working Policy: We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. At the same time, we recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments.

Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home up to half their time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role), you will be able to work from home 1 day per week.

Due to the similarities between the roles, explore Cathy’s “Day in the Life of a Developer” article to learn more about working as part of our talented TechDev team: https://www.costellomedical.com/careers/working-at-costello-medical/day-in-the-life-developer/

To learn more about the personal and professional development opportunities at Costello Medical, explore first-hand career profiles from our colleagues about their experiences with the company: https://www.costellomedical.co.uk/careers/working-at-costello-medical/

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. We have been listed in the Top 100 Best Companies to Work For list since 2017 and were proud to receive B Corporation accreditation in 2022. Learn more about us, our work, and our mission on our website: https://www.costellomedical.com/

We are seeking an enthusiastic, proactive individual who thrives in fast-paced environments and is eager to contribute to identifying and delivering innovative technical solutions. You will have a drive to develop and improve our internal tools and processes, bringing a collaborative mindset to support the growth of our TechDev team and the wider organisation. 

Attention to detail, problem-solving skills, and a strong interest in the evolution of AI technologies will be key to success in this role.

Essential requirements for the role are:

• Strong proficiency in Excel, including Power Query, macros, and VBA, for creating data visualisations and automations for internal and client projects
• Experience with low-code/no-code software, such as Budibase, for developing small internal applications
• Practical knowledge of leveraging AI tools and techniques to automate workflows, optimise spreadsheets, and create macros
• An ability to troubleshoot and resolve software-related issues effectively
• A good understanding of data security and efficiency best practices when developing AI-driven solutions
• Demonstrable problem-solving and analytical skills, with a meticulous eye for checking outputs for accuracy and security
• Excellent communication skills, with an ability to explain technical concepts to non-technical audiences

Desired requirements for the role are:

• Previous experience working in a technical support, development, or automation role
• Some basic knowledge of programming languages (e.g., JavaScript, Python, etc.)
• Familiarity with REST APIs and their integration with other tools and platforms
• An understanding of web application testing methodologies and frameworks
• An awareness of emerging AI-driven platforms like Copilot Studio, Power Apps, and how they can be integrated into day-to-day workflows

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. Our vision is to be a leading global partner consistently striving for meaningful and outstanding contributions that improve people’s health and lives.

We strongly recognise the importance of attracting and nurturing talent at Costello Medical and have created roles in the TechDev Team that are unique, exciting, and diverse, encouraging team members to build rewarding and long-lasting careers with us.

• Unlimited avenues to explore. Over the past few years, we have developed a range of applications and typically launch at least one new application each year. This offers you numerous opportunities to work on various products at different development stages, including design, front-end, and product launch. In the TechDev team, you will be encouraged to develop your strengths and take your career in a direction that challenges you to meet your own goals
• See the direct impact of your work. We develop solutions for our clients and colleagues and enjoy seeing first-hand how our work makes a difference, whether it involves supporting innovation in our service offerings or streamlining internal activities. One example is our Delphi App: https://www.costellomedical.com/what-we-do/evidence-development/delphi-panels/
• The energy of a start-up and the resources of an established business. We straddle the best of both worlds, working as part of an organisation with a stable pipeline, all whilst retaining a small team feel. You will be part of a close-knit and enthusiastic team with the opportunity to weigh in on decisions beyond development, including how we approach projects, our team priorities, and what we should do for our next social!
• Contribute towards something meaningful. Our clients are some of the industry’s most successful, from pharmaceutical and medical technology companies to public sector and charitable organisations. As a company, we are committed to improving healthcare and patient outcomes globally. Through the software applications delivered internally and externally, you will be directly contributing towards improving global health. You will also be supporting a company that strives to be a force for good, giving back to the local community through funded volunteering days, pro bono work, and much more

Alongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package that includes:

• A starting salary of £34,000 to £37,000 per annum, depending on your previous experience, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations
• 25 days’ annual leave plus bank and public holidays, as well as a holiday buy and sell scheme
• Flexible working hours and the chance to work from home for up to half of your working time after passing probation
• Flexible benefits scheme offering cash payments, additional pension contributions and more
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Critical Illness Cover, Income Protection and Life Assurance
• Paid and unpaid sabbaticals based on length of service

Learn more about our full reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both.

Next, you will be invited to submit a self-recorded video interview via our online platform, followed by an assessment for you to complete in your own time. If successful, you will proceed to an assessment review with members of our TechDev team. Finally, if successful at this stage, you will be invited to an interview in our office with senior members of the team.

The successful candidate may be required to undergo security/background checks, and any employment offer will be conditional on the results of these. Our standard recruitment process lasts around 3 to 4 weeks, however this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide: https://www.costellomedical.com/reasonable-adjustments/

Please note that, whilst we embrace AI to innovate and improve processes, your role may involve working with confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials.

Due to the Skilled Worker visa regulations, you will only be eligible for visa sponsorship if you meet at least one of the following criteria:

• You are classified as a New Entrant, which includes applicants under the age of 26, currently studying in the UK or a recent graduate in the UK, amongst other qualifying criteria. Please read more about the New Entrant criteria: https://www.gov.uk/government/publications/skilled-worker-visa-caseworker-guidance/skilled-worker-caseworker-guidance-accessible#bookmark63
• You have a PhD in a STEM subject
• You have a PhD in a subject that is relevant to the Technical Assistant role

You will be asked to provide details of your right to work in the UK within your application, which will be used to help assess your eligibility for visa sponsorship.

Please check the following link to read more about the criteria on the UK government website: https://www.gov.uk/skilled-worker-visa/when-you-can-be-paid-less. Please contact recruitment@costellomedical.com should you have any questions.